Some notes on people skills and emotional intelligence – 1

7 December 2014

• Five essential people skills:
  • rapport building
  • curiosity
  • communication
  • ambition
  • and conflict resolution
• Assertiveness: the ability to speak and act in ways that naturally cause people to respond attentively and positively.
• Use phrases like “You could be right about that. . . .” or “I understand how you feel. . . .”
• Keep a diary of aggressive and passive behaviour on your part.
• …